A brand isn’t something you can control.
Your brand—your reputation—lives in the minds of your customers. And your customers live in a wild, shifting, and reactive world.
A reputation is a hard thing to manage, and without it you stand to lose your market share, relevancy, and customer loyalty. There’s a lot riding on the idea of ‘brand.’
You may not be able to control a brand, but you can curate it.
Are we creating exciting and accessible experiences?
Do we inspire loyalty?
Is the brand able to ride the waves of the market?
A well-curated brand can:
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Improve human well-being
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Boost accessibility
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Counteract poor performance
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Anticipate risk
For 13+ years, I’ve helped curate brand atmospheres built to withstand market and community pressures.